2Pint Software subscription and support

The value of subscription and support for your business

Your organization counts on the high availability and performance of your business solutions – and you invested in 2Pint Software with those goals in mind. Network and bandwidth management, OS deployment and bare-metal provisioning, recovery of devices - our software has you covered.

We understand that when technical issues arise, they need to be addressed promptly. Problems with software can be difficult to diagnose and the time spent trying to isolate and resolve them can divert IT staff away from core projects needed to support growth and innovation.

We're here to help.

As your organization grows more dependent on complex integrated infrastructure it is vital to maintain a high level of proactive technical support for around-the-clock responsiveness, service quality and resiliency. Expert technical support services from a trusted resource can help you achieve the peak IT performance needed to meet your organizational objectives.

How subscription and support works

2Pint Software Subscription and Support provides a comprehensive technical support solution for your 2Pint Software. Delivered in our subscription-based *licensing* model and renewed annually, software subscription and support includes upgrade protection and online access to new versions and releases with the latest feature enhancements for your installed software.

You also get real-time access to online technical support when you need it. From installation and configuration assistance to hints and tips for maximum system efficiency—our experts and online resources are here to help you.

Standard subscription and support

2Pint Software's standard product licensing includes extensive support benefits for organizations. Every 2Pint Software commercial or non-profit license:

  • Protects your IT environment and your software investment.
  • Covers installation and configuration assistance for faster system deployment.
  • Includes 24x7 assistance for Severity 1 issues 7 days a week, 52 weeks a year. Simply open a case and we are here to help.
  • Entitles access to fixes and fix packs, updates, drivers and new releases of your licensed 2Pint Software to build on existing functionality while introducing new capabilities.
  • Provides optional notification of new product releases and technical support updates.
  • Helps reduce software lifecycle costs and improve performance, productivity and security.

Your 2Pint Software is a business-critical asset and maintaining 2Pint Software subscription and support is a cost-effective way to protect your investment and maximize the return on your software investment.

Accelerated Value Program

2Pint Software’s Accelerated Value Program (AVP) is our extended premier support offering. It elevates support to a partnership between your organization's IT managers and our expert engineering team.

AVP enhances standard software subscription support by allocating a percentage of a named resource to help you derive maximum business benefits from your configuration management ecosystem including any 2Pint Software investment.

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Accelerated Value Program support pricing

Subscription and Support for our Accelerated Value Program is priced per endpoint.  For a detailed quote, please reach out to our sales team.

Request a quote

To compare standard subscription support with our Accelerated Value Program (AVP), consult the table below, or download a full description of the benefits of AVP premier technical support.

Category Standard support Accelerated Value Program
Type of support Reactive, problem-related support. Proactive assistance to help plan, deploy, optimize, grow and upgrade software; Coordinated reactive support.
Single point of contact None. Yes. Customer Success Manager (CSM) and Account Technical Specialist (ATS).
Issue management You manage open issues. Escalations are handled by the 2Pint Software Helpdesk. The allocated CSM and ATS manage open issues and handle escalations. For each client a primary and secondary ATS is assigned.
Exception handling Support for severity 1 issues only. Direct one-to-one support with the allocated ATS facilitating support for critical situations until the issue is resolved.
Reports and reviews None. Status and delivery reports. Quarterly reports, Problem Management status reviews as required. Governance and management escalation paths in place.
Defect alerts Self-help Web monitoring. The allocated ATS works with you proactively and can identify defects that might affect your systems.
On-site support   None. Scheduled and emergency on-site assistance is available or dedicated remote assistance as needed.  
Technical advice and documents Web resources, community and fee-based classes/events. Customized knowledge sharing to fill skill gaps and training available.